Telecom companies

Monitoring contractor access to enhance the quality of service across 7,000 sites in France

The 7,000 premises that host the masts of this massive telecoms company are spread all over the country. They need to be accessible to many contactors, handling both maintenance and repair

Traditional mechanical key management is too complex and results in communication breakdowns and delays to sites visits. As a result the quality of service degrades and incomes decreases

Objectives : flexibility and profitability

Sites are fitted with the Locken solution. Locken handles the project management and the employee training.

Keys are programmed to optimise the efficiency of access to the sites. Permanent access permissions are created for the technicians delivering breakdown services, while schedules with fixed start and end dates are created for the maintenance engineers.

The system management is handled by Locken who ensures that the operator receives customised, frequent and comprehensive reports on contractors activities.

Thanks to the systems reliability and flexibility, the number of visits where access could not be gained and the down time of the individual sites have been significantly reduced, and the profitability improved.